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Improving navigation at ServiceNow
Research to improving the navigation and search for the internal research repository
Scope
Time: 2 months
Team: 2 UX Research Program Managers
Methods: In depth interviews, Card Sorting
As a Research Program Manager at ServiceNow, I conducted research to understand how UX researchers currently navigated our internal research repository.
The results of the research project improved the overall navigation of the internal site and also resulted in better findability of research artifacts.
Hello! For privacy, I can't share details of this work publicly.
If you'd like to know more, please email me!
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